FAQs

Curated and reviewed by Carlos Z, Julie S, and the TEVADA Tarot team.

About Tevada, Authenticity & Ethics

Who is Tevada Tarot?

TEVADA Tarot is a leading U.S.-based retailer specializing in 100% authentic indie tarot and oracle decks. We partner directly with independent creators in Asia to bring unique, hard-to-find decks to the global market. We have fulfillment locations in Massachusetts, USA; Bangkok, Thailand; and China.

Are your decks authentic or mass-market reprints?

100% Authentic. We strictly prohibit counterfeit decks. We strictly curate and sell only authentic, authorized indie decks directly from the original artists and publishers (like Modern Magic Press, DeckStiny, Mali Publishing, etc) in Asia.

Every deck we carry is a genuine work of art, often produced in limited batches. When you buy from us, you are directly supporting independent artists.

Do you use AI to create your decks?

We are a curator and distributor. We focus on supporting human artists who pour their souls into their illustrations. If you have a specific question about the creation process of a certain deck, we are happy to contact the artist directly for you to ensure it aligns with your practice.

Do you offer Wholesale pricing?

Yes. Wholesale purchasing requires prior formal approval from TEVADA Tarot and has a minimum order quantity of 10 decks. Contact info@tevadatarot.com before ordering. Bulk or reseller orders submitted through retail Checkout without prior approval may be limited or cancelled at TEVADA Tarot's discretion.

Shipping & Logistics

Do you ship from the USA?

Yes. Most U.S. orders ship from our Massachusetts warehouse, though certain products may ship from our China Office. U.S. customers generally will not be charged import duties, including when an item ships from China. International orders may ship from Bangkok, Thailand, or China.

What shipping options do you offer?

U.S. Standard Shipping is approximately 5-10 business days after dispatch. Standard International Shipping is approximately 7-25 business days after dispatch, depending on the destination. Express International Shipping is approximately 5-7 business days after dispatch where available. These estimates exclude processing time. Available services, estimates, and rates vary by destination and product; the cart and Checkout are controlling. See https://tevadatarot.com/policies/shipping-policy for details.

Will I have to pay Customs/Import Taxes?

  • U.S. customers generally will not be charged import duties, including when an item ships from China. For international orders, customs duties are determined by your local government and are the buyer's responsibility. In our experience, this rarely happens, and we do our best to minimize the chance of these fees occurring, but we cannot guarantee that no fees will be charged.

Why hasn't my tracking updated?

Tracking can temporarily pause during customs clearance, carrier transfers, inspections, or while awaiting the next scan. A gap of fewer than 10 days can be normal and timing varies by country. We can ask our team to monitor your parcel. Most packages arrive safely, but please contact us immediately with your order number and tracking number if you are concerned.

Do you ship to my country?

If your country or region can be selected at Checkout and a shipping method and rate are displayed, we can ship there. Delivery times, available services, and rates vary by destination. The cart and Checkout are controlling. See https://tevadatarot.com/policies/shipping-policy for current details.

How do you protect the decks during shipping?

We carefully pack each deck to reduce the risk of damage, whether it ships from Massachusetts, Bangkok, or China. Eligible orders placed by MagicRewards members also receive complimentary Package Protection. Please contact us promptly if your order arrives damaged.

How can I check the status of my package after it ships?

A tracking number is emailed once your order ships. You can follow the link in that email or check your order status. If you did not receive the email, check Promotions or Spam and add info@tevadatarot.com to your contacts. Contact us with your order number if you still need help.

Deck Quality & Guidebooks

What is the quality of the cardstock?

Because we curate authentic decks from independent artists all over the world, cardstock preferences often vary based on the creator's unique vision and location. However, we strictly prioritize durability and a professional feel, ensuring every deck we carry is printed on premium art paper that is sturdy for daily use and smooth to shuffle. For exact cardstock specifications, please check the individual product pages.

Do the decks come with an English guidebook?

Yes. Most of our decks include a physical booklet, while some creators have switched to a digital guidebook (via QR code) to help the environment.

Plus, a special gift from us: Every customer receives a FREE comprehensive digital Tarot or Lenormand Guidebook created by Tevada Tarot. This ensures that no matter which deck you choose, you always have a trusted reference to help you dive into the meanings immediately.
(Check individual product pages for specific details).

Orders, Returns & Cancellations

Can I return a deck if I don't like it?

Outside the European Union, all sales are final, including unopened products, except where the item is damaged, defective, incorrect, or applicable law requires otherwise. Eligible EU customers have a statutory 14-day Right of Withdrawal, subject to the conditions and exceptions in our Refund Policy: https://tevadatarot.com/policies/refund-policy.

Can I cancel my order?

You may request cancellation within 48 hours of purchase only if a tracking number has not yet been generated. This applies to regular and preorder items. Contact us immediately with your order number. A cancellation is valid only after TEVADA confirms it in writing. Once a tracking number is generated, the order cannot be cancelled, even if the carrier has not posted its first scan.

What if my deck arrives damaged?

Contact us immediately and no later than 48 hours after delivery. Include your order number and clear photos; video may also be requested. If the claim meets our policy requirements, TEVADA will decide whether to provide a replacement or refund. Please keep the item and all packaging until the review is complete.

What if my package is lost, stolen, or hasn't arrived?

Contact us promptly with your order number and tracking number. A tracking gap of fewer than 10 days can be normal. Complimentary Package Protection normally applies only if you joined MagicRewards before or at the time of ordering. For an eligible protected claim, TEVADA will decide whether to replace or refund. Orders without protection generally are not eligible for a refund or replacement except where required by law. Joining after purchase does not automatically protect that order, but we can submit a non-urgent one-time exception request to our team; approval is not guaranteed.

How can I receive order confirmation or notification of a restocking product?

Use a valid email address at Checkout. If payment succeeded but you did not receive an order confirmation, provide the email address or name used at Checkout so we can look up the order. Check your Promotions or Spam folder and add info@tevadatarot.com to your contacts. For restocks, use the Notify Me option on the product page when it is available.

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