We ship from either Massachusetts, USA or Bangkok, Thailand. US orders are typically fulfilled from our Massachusetts warehouse, so buyers within the United States will not incur any import duties or tariffs. Non-US orders are normally shipped from Thailand. For more information, please refer to our Shipping Policy.

For US buyers, there are NO tariffs or import duties since all orders are shipped domestically within the United States.

For international buyers, customs duties or import taxes may apply—particularly in EU countries. These charges are beyond our control, though we do our best to minimize the chances of additional fees.

If you have any special requests regarding your shipment, please feel free to contact us directly. For more information, please refer to our Shipping Policy.

We ship to a bunch of different countries and territories! If you don't see your country on the list, just contact us and we'll see what we can do.

The list is subject to change:

North America (United States, Canada, Mexico)

Oceania (Australia, New Zealand)

Southeast Asia (Singapore, Thailand, Malaysia, Indonesia, Philippines, Vietnam, India)

Central Asia (Kazakhstan)

Middle East (UAE, Kuwait, Saudi Arabia, Qatar)

Europe (Turkey, United Kingdom, Germany, France, Italy, Netherlands, Switzerland, Sweden, Finland, Denmark, Norway, Spain, Poland, Romania, Russia, Latvia, Czechia, Belgium, Romania, Slovakia, Slovenia, Potugal, Austria, Lithuania, Hungary )

East Asia (Japan, Hong Kong, Macao, Taiwan, Mainland China, South Korea)

Afica (South Africa)

Please check out our Shipping Policy for details.

We offer the following shipping options:

US Domestic Shipping:

• Standard Shipping: 4–9 business days

• Priority Shipping: 1–4 business days

International Shipping:

• Standard Shipping: 10–20 business days

• Express Shipping: 5–7 business days

Please note that these timeframes are estimates. Occasionally, deliveries may take longer due to customs inspections or unforeseen events (force majeure). You can find all the deets in our Shipping Policy.

After we process your order (usually within 2-5 business days), shipping times will vary depending on your location and shipping method. Standard Shipping usually takes 5-8 business days in the US, and 10-30 business days for the rest of the world. Express Shipping takes 5-7 business days, no matter where you are. Check out our Shipping Policy for more details.

It's normal for packages shipped from Thailand to experience delays in tracking updates. We usually use Thai Post/POSTNL for orders dispatched from Thailand, and upon arrival in your local area, they are transferred to local post office services. During this transition, tracking status may pause for 5-10 days before being updated once again upon reaching the local post office.

After your order is fulfilled, you'll receive tracking information, including a tracking number and the website to check for status updates, sent to the email provided with your order. If you haven't received this email, please don't hesitate to contact us.

To receive an order confirmation, please ensure that you provide us with a valid email address when placing your order. Additionally, you can click the 'Notify Me' button on the product page to receive firsthand notifications regarding restocking status!

No return and no refund after an order has been shipped out to you unless you receive a wrong product, or the goods received are in poor condition. Evidence may be requested.

If we haven't shipped your order yet, we can definitely cancel it and issue a refund within 48 hours. Check out our Refund Policy for more info.Please refer to the Refund Policy. 

We’re sorry, but we cannot accept returns or issue refunds for opened products. Many of our customers are collectors, and once a product has been opened or used, it cannot be resold in its original condition.

We encourage you to carefully review the product descriptions and images before completing your purchase.

If your order arrives damaged or defective, please contact us within 48 hours of receiving it and include photos of the issue. Our team will review your case and assist you with the next steps.

Once we get your refund request, we'll let you know if it's approved or not. If it is, your refund will be automatically deposited back into your account. Keep in mind that it might take a little while for your bank or credit card company to process the refund. Please refer to our Refund Policy for more information.

Email us with photos of the product you have received. We will assist you within 48 hours.

Yes! We offer wholesale pricing on selected products with a Minimum Order Quantity (MOQ) of 10 pieces. For more details, please visit our Wholesale Page.