Refund policy
Non-EU Orders: All Sales Final
All sales outside the European Union are final.
We do not accept returns or exchanges because the customer no longer wants the item, does not like the product or artwork, changes their mind, orders the wrong product, or otherwise decides not to keep the purchase. This applies even if the product remains unopened.
Customers should carefully review all product descriptions, images, specifications, dimensions, included materials, language information, and available flip-through videos before purchasing.
Exceptions may apply when an item arrives damaged or defective, or when TEVADA Tarot sends an incorrect item.
European Union Customers: 14-Day Right of Withdrawal
Eligible consumers located in the European Union may exercise their statutory Right of Withdrawal within 14 days after delivery without providing a reason.
To exercise this right, the customer must contact info@tevadatarot.com within the applicable 14-day period and clearly state the decision to withdraw from the purchase. We will provide return instructions and the applicable return address.
Customers are responsible for the direct cost of returning the goods unless applicable law requires otherwise. TEVADA Tarot does not provide a prepaid return label for a change-of-mind withdrawal.
Customers may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning, as they would in a physical store. The customer may be responsible for any diminished value caused by handling beyond what is reasonably necessary.
For a valid withdrawal, TEVADA Tarot will reimburse the eligible item price and the cost of the least expensive standard delivery option offered at the time of purchase.
If the customer expressly selected a more expensive delivery method, such as Priority or Express International, the additional cost above the least expensive standard delivery option will not be reimbursed.
Reimbursement will be made to the original payment method. To the extent permitted by law, TEVADA Tarot may withhold reimbursement until we have received the returned goods or the customer provides acceptable evidence that the goods have been sent back, whichever occurs first.
Personalized products, custom-made products, and digital content may be excluded from the Right of Withdrawal where the applicable legal requirements for an exemption have been met.
Nothing in this policy limits any mandatory consumer right that cannot legally be excluded.
Damaged, Defective, or Incorrect Items
Customers should inspect their order promptly after delivery.
If an item arrives damaged or defective, or if TEVADA Tarot sends the wrong item, contact us immediately at info@tevadatarot.com and no later than 48 hours after delivery.
The customer must provide:
- The order number.
- Clear photographs showing the item and the problem.
- Photographs of the exterior packaging and shipping label when relevant.
- A video or additional information if reasonably requested.
Please do not discard the item, packaging, or shipping materials while the claim is being reviewed.
If the claim meets the eligibility requirements, TEVADA Tarot will provide a resolution. TEVADA Tarot will determine whether the appropriate resolution is a replacement or a refund.
The 48-hour reporting request does not limit any mandatory rights that cannot legally be restricted.
Lost, Stolen, or Not-Received Packages
Customers must contact TEVADA Tarot immediately after becoming aware of a delivery problem.
If the order was covered by MagicRewards Package Protection and the claim meets the eligibility requirements, TEVADA Tarot will provide a resolution. TEVADA Tarot will determine whether an eligible claim will be resolved by replacement or refund.
If the order was not covered by Package Protection, TEVADA Tarot does not provide refunds or replacements for packages that are lost, stolen, or reported as not received, except where otherwise required by applicable law.
TEVADA Tarot may assist with reviewing tracking information or contacting the carrier. Such assistance does not constitute approval of a refund, replacement, or other compensation.
Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate shipping address.
TEVADA Tarot does not provide a refund or replacement when an order is lost, delayed, returned, or delivered incorrectly because the customer supplied an incomplete or incorrect address, except where otherwise required by applicable law.
If a returned package is received by TEVADA Tarot, any reshipment fees must be paid by the customer before the order can be sent again.
Customs Refusal or Abandonment
International packages that are refused, rejected, or abandoned because the customer declines to pay applicable customs duties, taxes, brokerage fees, or other import charges are not eligible for a refund, except where otherwise required by applicable law.
Order Cancellations
Order cancellation requests are governed by our Cancellation Policy.
A cancellation may only be requested within 48 hours of purchase and before a tracking number has been generated. Cancellation requests are not automatic and require written approval from TEVADA Tarot.
Approved Refunds
If a refund is approved, it will be issued to the original payment method.
Banks, credit card companies, PayPal, and other payment providers may require additional time to process and post the refund after TEVADA Tarot has issued it. This processing time is outside our control.
For change-of-mind returns made under the EU Right of Withdrawal, only the additional cost above the least expensive standard delivery option is non-refundable.
Refunds relating to damaged, defective, or incorrect items will be handled in accordance with applicable law and the terms stated above.
Product Images
Product photographs are provided for reference. Colors and minor details may appear different because of lighting, display settings, printing variations, handmade production, or changes made by the original artist or publisher.
These reasonable variations are not considered defects.
Contact
For questions about returns, refunds, damaged products, or delivery claims, contact info@tevadatarot.com.