Shipping policy
Where Your Order Ships From
To provide efficient and reliable fulfillment, TEVADA Tarot operates a global shipping model.
- United States orders: Most US orders ship from our Massachusetts warehouse. Certain items may ship from our China Office when doing so helps us fulfill the order more efficiently.
- International orders: Orders shipped outside the United States may be dispatched from our hub in Bangkok, Thailand, or from our China Office.
All fulfilled orders include tracking information. If you have questions about where a specific order will ship from, please contact us at info@tevadatarot.com.
Order Processing
In-stock orders are generally processed within 1–3 business days unless otherwise stated on the product page.
Processing time is separate from the estimated shipping time. During holidays, major promotions, product launches, or other peak periods, please allow an additional 2–3 business days for processing.
Pre-Orders
Shipping timelines for pre-order products vary by product. The estimated shipping date shown on the individual pre-order product page is the applicable estimate for that product.
Estimated shipping dates are not guaranteed delivery dates and may change because of production, customs, carrier, publisher, or other circumstances outside TEVADA Tarot’s reasonable control.
If information displayed in different language versions of the website is inconsistent or unclear, the estimated shipping information displayed on the English product page will prevail.
MagicRewards Package Protection
MagicRewards members receive complimentary Package Protection for eligible shipments.
Customers who are not yet members may join MagicRewards here. First-time members receive an additional 200 Magic Coins after joining.
If a protected package is lost, stolen, or otherwise qualifies for an approved Package Protection claim, TEVADA Tarot will provide a resolution. TEVADA Tarot will determine, based on the circumstances of the claim, whether the resolution will be a replacement or a refund.
Customers must contact us immediately after becoming aware of a delivery issue and provide their order number, tracking information, and any other evidence reasonably requested for review.
If an order was not covered by Package Protection, TEVADA Tarot does not provide refunds or replacements for packages that are lost, stolen, or reported as not received, except where otherwise required by applicable law.
We may still assist the customer with reviewing tracking information or contacting the carrier, but such assistance does not constitute a promise of compensation.
Tracking Information
Tracking information is sent to the email address provided with the order after fulfillment.
Tracking may temporarily stop updating while a package is undergoing customs clearance, being transferred between international and local carriers, or awaiting a carrier scan.
The length of a tracking delay varies by destination, local customs procedures, carrier processing, and whether the shipment is selected for additional inspection. These circumstances are outside the control of TEVADA Tarot and the original shipping carrier.
Based on our experience, the vast majority of packages are ultimately delivered safely. Please allow additional time for the tracking information to update.
If you have concerns, contact us immediately at info@tevadatarot.com.
Delivery Estimates and Unforeseen Delays
All shipping times are estimates and begin after the order has been processed and dispatched.
Delivery to remote areas may require additional time. Customs processing, carrier disruptions, severe weather, public holidays, local postal delays, incorrect address information, and other circumstances outside our control may cause delivery to exceed the estimated timeframe.
Customers purchasing an order for a specific event or gift date should order early. TEVADA Tarot does not guarantee arrival by a specific date unless expressly confirmed in writing.
United States Customs
US customers generally will not be charged import duties, including when an item is shipped from our China Office.
International Customs, Duties, and Taxes
Customs duties are determined by your local government and are the buyer's responsibility. However, in our experience, this rarely happens. We do our best to minimize the chance of these fees occurring.
Import requirements, duties, taxes, brokerage charges, and processing fees vary by destination and are not included in the product price or shipping fee unless Checkout expressly states otherwise.
TEVADA Tarot cannot guarantee that an international shipment will not be assessed duties, taxes, or other charges.
Customers are responsible for understanding their destination country’s import rules. Certain countries may restrict the import of tarot, oracle, or playing cards.
Packages refused, rejected, or abandoned because the customer declines to pay applicable customs duties, taxes, or fees are not eligible for a refund, except where otherwise required by applicable law.
International Address and Telephone Requirements
A valid telephone number is required for international orders to support customs processing and delivery.
Customers must provide a complete and accurate English-language shipping address. A local-language version may also be added when helpful, but it does not replace the English-language address.
TEVADA Tarot is not responsible for delays, failed delivery, or loss caused by incomplete or incorrect information supplied by the customer.
Shipping Costs and Delivery Standards
The following rates and delivery times are estimates.
Available shipping methods and rates may vary depending on the destination and the contents of the order. The shipping methods and final charges displayed in the cart and at Checkout are controlling.
United States
| Service | Estimated Transit Time | Fee |
|---|---|---|
| Standard | 5–10 business days | US$7.99 |
| Priority | 2–5 business days | US$15.99 |
India, Indonesia, Japan, Hong Kong, Malaysia, Philippines, Singapore, South Korea, Taiwan and Vietnam
| Service | Estimated Transit Time | Fee |
|---|---|---|
| Standard International | 7–12 business days | US$3.99 |
| Express International | 5–7 business days | US$19.99 |
Australia, Estonia, France, Germany, Mexico, Netherlands, New Zealand, Poland, Spain, Sri Lanka, United Arab Emirates, United Kingdom and Kazakhstan
| Service | Estimated Transit Time | Fee |
|---|---|---|
| Standard International | 7–20 business days | US$12.99 |
| Express International | 5–7 business days | US$25.99 |
Austria, Belgium, Canada, Cyprus, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Portugal, Qatar, Romania, Slovakia, Slovenia, South Africa, Sweden, Switzerland and Türkiye
| Service | Estimated Transit Time | Fee |
|---|---|---|
| Standard International | 7–20 business days | US$15.99 |
| Express International | 5–7 business days | US$25.99 |
Brazil and Russia
| Service | Estimated Transit Time | Fee |
|---|---|---|
| Standard International | 15–25 business days | US$15.99 |
| Express International | 5–7 business days | US$49.99 |
Thailand
| Service | Estimated Transit Time | Fee |
|---|---|---|
| Standard | 1–3 business days | Free |
Shipping Problems and Support
If your order is delayed, damaged, lost, delivered incorrectly, or affected by another shipping problem, contact us immediately at info@tevadatarot.com.
Please include your order number, tracking number, a description of the problem, and any requested photographs or video.